Are you going through a website overhaul or website refresh? Need a little help getting your readers to see you as the unicorn you are? Here’s a tech tip that will help!
Recently, I found a great new tool called Hotjar, a heatmap generator that helps you understand your users and create content that makes them click. Plenty of large corporations and marketing agencies already use Hotjar. But entrepreneurs are missing out on seriously useful insights that could help them book clients and create even better websites.
Disclaimer: This is NOT an affiliate post. I used and loved this tool + want to help you, too!
If you’ve gotten this far, you’re probably thinking, isn’t Hotjar a marketing tool that has nothing to do with copywriting? For the uninitiated, creating a website has a lot less to do with pretty design (and believe me, any designer worth her salt will tell you the same!) and cute words than it does with strategy.
I get it. When you hear about STRATEGY so much, you get tired of hearing it again + again. But it’s just true. You have to make sure you have a website that tells your brand story, includes great calls to action, and doesn’t make you the hero of the story.
Ready to see how heatmaps can help you make this all happen! Don’t worry, this is a free tool that will meet you exactly where you are!
Since I know you’re here for all the copywriting goodness, I’ll give you a little 101 on why you’d want to use heatmaps to help you write your website:
With Hotjar, there are several types of heatmaps you can look at to determine what people are doing on your site:
Scroll Maps, which show you the percentage of readers who scroll to different page canvases. (see photo– red= 100% scroll, blue=less than 45% scroll). My scroll map early results showed me that 50% of visitors made it halfway down the page.
Click Maps, which show you where readers click and tap on your site. This is useful to help you figure out if your CTAs are in the right place.
Move Maps, which indicate where readers pause their mouse while reading. Apparently, research shows that readers place their mouse over the page elements they’re looking at.
All of these maps show you different elements of your readers’ behavior, like how likely users are to scroll down the page, and where their eyes gravitate to. Also, if the most important information on your site isn’t getting read because you placed it too low on the page.
It’s important to run your data for at least a week to get an idea of how readers typically consume your content. Don’t worry if this is already feeling too technical. This tool is easy to use and gives you great insights with very little investment.
Click “Try for Free” on the top right of the homepage. Sign up with your name + email, and create your website’s dashboard.
Enter the tracking code into your website. To jumpstart the process, embed a tracking code into Showit so Hotjar can register the data on your site.
If you’re using Showit, here’s where to insert the code into the <head> section of your site. Click on the “Advanced Settings” in the bottom right of the page. It’s labelled “Custom Head HTML.” This is where you’ll paste the Hotjar code. Paste it into every page you want to track on your site. I recommend tracking core pages like Home, About, Services, Contact, and Blog.
Wait at least 24 hours before looking back at Hotjar. This will give the tracking code enough time to pick up user behavior that you can then watch back later.
While plenty of readers clicked on my menu and footer, they weren’t clicking the first CTA on the site. Instead, users tended to keep scrolling and click on the second or third CTA.
Here’s some other insights from my own site:
After your data comes in, take a look at the visitor recordings and heatmaps to see where people are clicking. If readers seem to be hovering in the top right corner, it may be a good place for a CTA. If readers aren’t hovering over a canvas with their mouse, consider deleting it or moving it further down the page. And, if readers don’t catch important info, move it up! You know what they say: having your value proposition front and center will do wonders for your biz.
If you have a WordPress site or blog, check out How To Grow & Improve Your WordPress Site With Hotjar.